Our brief history
The idea for Vem Brincar Com A Gente® emerged in 2013, from the mind of an idealist eager to apply what he learned in his MBA in Marketing at ESPM®, with the purpose of making Lego® products more accessible. We don't need to say that our competitors weren't happy about it, right?
For 2 years, we studied the market, our customers' aspirations and established partnerships to ensure, in the best possible way, that we meet their needs when it comes to LEGO®. In 2015, we launched our virtual store, based in Rio de Janeiro, with deliveries throughout Brazil.
Since the launch of our online store, we have changed platforms a few times, tried different layouts, made a lot of mistakes, but we also learned a lot, our customers are proof of this, and our time on the market too. While several companies could not resist the complicated times we all went through, we are still here, we have not given up, we will not give up and we hope to count on you on our journey.
Suggestions and Complaints
If a problem occurs, before asking your credit card company to cancel the purchase, or complaining on websites or to PROCON, contact us. Complaining without us knowing that the problem occurred is a little unfair, isn't it?
Our company only exists because of you and for you...
In addition to contacts on our social networks and website chat, we also have a WhatsApp number.
We hope to count on your partnership.
You, You and You...
Recommending us to friends and family after a successful purchase is our greatest reward.
On July 1, 2024, we launched our new virtual store, a redesigned website, reimagined based on the feedback we received from our customers. Keep contributing your suggestions and criticisms.
We hope to generate only smiles and reasons for happiness.
Come Play With Us, come?
Buying process
After placing your order, you will receive an automatic email with information such as items purchased, item value, shipping cost. At each step of the process, you will receive a new email informing you of the stage your order is at. Normally, we ship the order on the first business day after placing and paying for the order, in very rare exceptions, 2 working days after placing and paying for the order. It is not necessary to click on any link, even the invoice, it can be accessed directly on the farm's website, all you need to do is copy its generation code. If you have any questions, please contact us, we do not ask for any credit/debit card information
Exchanges and Returns
Article 49 of the Consumer Code guarantees the customer the right to return the product within 7 calendar days from the date of receipt and receive the amount paid back. If you regret it, before opening the product, your right is guaranteed, we just ask that you contact us to arrange an exchange or return. The product will undergo a quality analysis upon return and the refund will be processed. If there are damages to the product, the loss will be charged to the buyer. To avoid this, if the product is damaged upon delivery, refuse receipt and contact us explaining what happened. All products undergo inspection before being sent to the post office, by acting correctly, you help us maintain your rights and not be harmed by errors that are not committed by us. We count on your understanding. After contacting us, an authorization will be generated so that you can send the product back to us, at no additional cost to you. With this authorization, you will take the product, correctly packaged, back to the Post Office to be sent back to us.
If the return is due to a problem with the product, the exchange will be carried out exclusively by LEGO® itself, using our invoice and counting on our support for any questions in the process, contact us and we will guide you, it is a simple and guaranteed process, the customer is not harmed. This is a LEGO® requirement, we just respect and guide customers, and of course, we guarantee that there will be no losses.
Mission
Meet and possibly exceed the expectations of all customers who choose to interact with us in any way, whether purchasing products or getting in touch to clarify doubts regarding products, the purchase process, payment, deliveries, guarantees and any other questions relating to our activity.
Vision
Provide access to a world of dreams for every child, teenager and adult whose spirit remains young.
Helping to bring fathers/mothers and children and siblings together in the midst of our daily hustle and bustle.
Values
The customer is our greatest asset and we conduct our business respecting their opinion, values and beliefs, as long as they do not violate our values and beliefs.